Frequently asked questions.

Yes - Form Laboratories is based in Perth, Western Australia, and every order is packed and dispatched from here. We're online-only, so there's no storefront to visit, but being local means Perth and WA orders usually see the fastest delivery times, and we ship Australia-wide via Australia Post. Every compound is supplied strictly for research use, with its batch-matched lab report saved to your account.

Standard shipping typically arrives in 5-7 days, and Express Post in 2-3 business days, counted from dispatch. Orders within WA tend to arrive quickest, and the eastern states sit at the longer end of those windows. Once your parcel is with Australia Post, your tracking link shows the most accurate, up-to-date estimate for your exact address - that's always the best guide to the day itself.

Both delivery speeds are shown at checkout before you pay, with nothing added afterwards. Standard shipping is a flat $10 and arrives in 5-7 days; Express Post is a flat $20 and arrives in 2-3 business days. If your order comes to $250 or more, standard shipping is free - Express stays $20 if you want the faster window. Your full total is displayed on the checkout page before you commit.

No to both. We ship within Australia only, dispatched from Perth to Australian addresses through Australia Post - we aren't able to send overseas at the moment, so please don't place an order expecting international delivery. Because your parcel starts in Perth and finishes at an Australian address, it never leaves the country, never re-enters it, and is never presented for import inspection. That's the practical difference between ordering from an Australian supplier and ordering from overseas: there's no import step in the journey that can delay a parcel.

Yes. Everything ships in plain, unbranded outer packaging - nothing on the outside identifies the contents or the store. Inside, each vial is protected for the journey.

We dispatch after your bank transfer lands and we've matched it to your order. Until the transfer clears, your order sits as 'awaiting payment', so if you're in a hurry, a faster transfer such as PayID or Osko gets things moving sooner. As soon as it's packed and handed to Australia Post, your tracking email goes out automatically.

No. Your lab report - the Certificate of Analysis, or COA - isn't printed and slipped into the box. It's saved to your account instead, attached to your order, so it can't get lost or damaged in transit and is always there when you need it. Once your order is confirmed, log in to view or download the COA for your exact batch.

Payment is by bank transfer (prepay). After you place the order, we email you an invoice with the account name, BSB, account number, and a payment reference to quote. Pay by transfer and always include that reference - it's how we match your payment to your order and get it moving.

Yes. A standard bank transfer can take a business day or two to arrive, whereas a faster method like PayID or Osko usually clears much sooner - which means we can dispatch sooner. Your order stays 'awaiting payment' until the transfer is reconciled, so a quicker transfer directly speeds things up.

When your transfer lands in our account and we match it to your order using the reference on the invoice. At that point the order moves from 'awaiting payment' to paid, and we pack and dispatch it. Until then it stays on hold.

Yes. Bacteriostatic water - the sterile water used to reconstitute freeze-dried peptides for research handling - is offered as an optional add-on at checkout. It doesn't have its own product page; you'll simply see the option to add it to your order while you check out.

Email us as soon as possible with your order reference. If your transfer hasn't cleared yet and we haven't dispatched, we can usually help. Once an order has been paid and dispatched, changes aren't possible - so reach out early if something needs adjusting.

We can help with anything to do with your order, invoice, payment, tracking, your account, or your lab report. But everything we sell is supplied strictly for laboratory research use only, so we can't give medical, dosing, or usage advice, and nothing here is intended for use by people or animals.

It's saved to your account, attached to your order - not packed in the box. Once your order is confirmed, log in, open the order, and you'll find the COA for your exact batch, ready to view or download any time.

Every vial has its lot (batch) number printed on the label. That number ties your physical vial to its lab report: the lot on the label matches the lot on the COA, so you can always check the two line up and trace exactly what was tested. It's worth keeping the label for that reason.

So it can't get lost or damaged in transit, and so it's always available when you need it. Keeping it in your account means the report stays attached to your order permanently, rather than as a loose sheet of paper that's easy to misplace.

Include your order reference, the compound name and size, and the printed lot number from the vial label. With those details we can pull up the exact batch and its matching paperwork and answer quickly, without going back and forth.

Everything we supply is strictly for laboratory and research use. In plain terms: these are not medicines, supplements, cosmetics, or food; they are not intended for people or animals to take in any form; and we make no health claims about them. When you order, you're confirming the materials are for legitimate research purposes only.

As a freeze-dried (lyophilised) powder, sealed in its vial. The label shows the compound, size, lot number, and storage note, and the matching lab report is saved to your account.

Keep the vial, its label (with the printed lot number), and the matching lab report together. That way the physical material always stays traceable back to exactly what was tested - which matters if you ever have a question about a batch, or if a parcel arrives damaged.

No. We can help with storage records, your lab report, and anything about your order - but we can't advise on reconstitution, preparation, or use. The material is supplied for laboratory research only, and those decisions belong with the receiving lab and its own written protocols.

We can look up your order, the lot number, your saved lab report, and the storage note on record, and confirm the details all match. Start by quoting your order reference and the printed lot number from the vial label.

There are two situations where you're covered. First, if your order arrives damaged, we refund it - just keep the packaging and label, photograph the damage, and email us with your order reference. Second, every compound carries a 30-day purity guarantee: if an independent lab re-tests a batch within 30 days and it comes back below the purity stated on its certificate, we refund that order in full, and you don't need to send the vial back.

It's how we stand behind what the lab report says. Each batch's COA states a measured purity. If, within 30 days of your order, an independent lab re-tests that batch and finds it below the purity on its certificate, we refund the order in full - no need to return the vial. It's a straightforward way to back the quality on the paperwork.

Because these are research reference materials with batch-linked paperwork, we're not able to accept change-of-mind returns on vials once they've shipped. What we do cover is anything that arrives damaged, plus the 30-day purity guarantee above.

Email us at hello@formlaboratories.com with your order reference and a short description (photos help), and we'll check it against exactly what was dispatched and make it right.

The best way to reach us is by email at hello@formlaboratories.com. Whether it's about placing an order, paying your invoice, where your parcel is, finding your lab report, or something that's gone wrong, that address reaches a real person who can look up your order and help. Include your order reference in your first email - and, if it's about a specific vial, the batch (lot) number printed on the label - so we can find your order straight away and get you a useful answer faster.

Once we've packed your order and handed it to Australia Post, we automatically email you a tracking number. Drop that number into the Australia Post website or app to follow your parcel from Perth to your door and see its estimated delivery date. If you created an account at checkout, your order and its current status are saved there too, so you can check back any time.

That means your bank transfer hasn't been matched to your order yet. Usually it just needs the transfer to clear - a faster method like PayID or Osko is quicker - and it helps to have quoted the invoice reference so we can match the payment. If it's been a while since you paid, email us with your order reference and we'll check.

Usually it just means your bank transfer hasn't cleared yet, or the order hasn't been dispatched. Once payment is reconciled and we've handed the parcel to Australia Post, the tracking email goes out automatically. If your payment has cleared and there's still nothing after that, email us with your order reference and we'll look into it.

Your COA is saved to your account, attached to the order, rather than packed in the box. Log in, open the relevant order, and the report for that exact batch is there to view or download. The lot number on the report matches the one printed on your vial.

Your order reference and the email on your account. If your question is about a specific vial, add the printed lot number too. With those, we can pull up your order and its matching lab report straight away.