01
Choose catalogue records
Review the product record, amount, storage note, and lot documentation language before placing an order.
Support
Help with orders, lots, and documents.
Support is organized around order references, bank-transfer invoices, certificates, lot numbers, and shipment handling. Form Laboratories supplies materials for laboratory research use only - not for human or veterinary consumption.
Invoice-led payment
COA lookup
Cold-chain notes
RUO eligibility
Ordering
Bank-transfer orders stay document-led.
02
Submit the order
Checkout captures the order details needed for invoicing, documentation, and dispatch preparation.
03
Pay by bank transfer
Bank details are supplied with the invoice communication. Orders are not treated as paid until the transfer is reconciled.
04
Match documents
Support uses the order reference, vial lot number, and COA record to answer documentation questions.
Lot and COA lookup
The lot number is the fastest path.
For certificate questions, support starts with the printed lot number and order reference. This keeps the answer tied to the released material record rather than a generic catalogue page.
01
Cold-chain dispatch
Shipments use temperature-aware packing and handling notes where the catalogue record requires cold handling.
02
Inspect on receipt
Check the outer packaging, vial label, and lot number before moving material into laboratory storage.
03
Keep labels visible
Retain the label, order reference, and COA together so the lot remains traceable in your records.
04
Ask before disposal
For a shipment concern, keep packaging and labels until support has reviewed the order and lot details.
Contact process
Send the record, then the question.
01
Open your order record
Use the account area or the order confirmation path so support can locate the correct invoice and shipment record.
02
Send the identifiers
Include the order reference, compound name, size, lot number, and a short description of the documentation or shipment question.
03
Support checks the record
The response is based on the order, lot, COA, and dispatch documentation. Support does not provide medical advice.
Eligibility and scope
Laboratory research only.
Do not order for personal, clinical, human, veterinary, or therapeutic use. Support can help with records, invoices, lot documentation, and shipment questions only.